Terms and Conditions

Welcome to Auravya (“we”, “our”, “us”).
By accessing or purchasing from auravya.co.in (“Website”), you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Auravya is an online fashion accessories store offering women fashion hair accessories and anti-tarnish jewellery.
By using our website, you agree to comply with these Terms & Conditions and all applicable laws.

2. Eligibility

To make a purchase from our website, you must:

  1. Be at least 18 years old, OR use the site under parental supervision.
  2. Provide accurate and complete information during checkout.

3. Product Information

We try our best to display products, colours, descriptions, and prices accurately.
However:

  • Slight colour variations may occur due to lighting or screen settings.
  • Product sizes may vary slightly as many items are handmade or sourced from different vendors.
  • Prices are subject to change without notice.

4. Orders & Acceptance

After placing an order, you will receive:

  1. Order Confirmation Email
  2. Order Dispatch Email once your order is shipped.

Your order is accepted only after successful payment and confirmation by our team.
We may cancel an order if:

  • The product is unavailable/out of stock
  • Payment verification fails
  • Shipping address is invalid
  • Fraudulent or suspicious activity is detected

You will be notified and refunded (if applicable).

5. Pricing & Payments

All prices on our website are listed in INR (₹).
We accept online payments through:

  • UPI
  • Debit/Credit Cards
  • Wallets
  • Net Banking

We do not accept Cash on Delivery (COD) unless mentioned otherwise.

6. Shipping & Delivery

We deliver across India through trusted logistics partners.

  • Standard delivery timeline: 3–7 business days after dispatch
  • Delays may occur due to unforeseen issues like weather, strikes, courier delays
  • Shipping charges are shown at checkout (if applicable)

You are responsible for providing the correct shipping address.

7. Returns, Refunds & Exchange

Please refer to our Return & Exchange Policy for detailed conditions.

Key points:

  • We process returns only for damaged, defective, or wrong items received.
  • Items must be un-used, un-worn, and in original packaging.
  • Jewellery, scrunchies, and personal accessories may not be eligible for return due to hygiene reasons.
  • Refunds will be initiated only after product inspection.

8. Cancellation Policy

Orders can be cancelled before dispatch by contacting our customer support.
Once the order is shipped, it cannot be cancelled.

9. Intellectual Property

All content on this website, including:

  • Images
  • Text
  • Logo
  • Design
  • Layout

    is the property of Auravya.
    You may not copy, reuse, or redistribute any content without written permission.

10. User Responsibilities

You agree NOT to:

  • Use the website for illegal or fraudulent activity
  • Attempt to hack, damage, or disrupt the website
  • Misuse our product images or brand identity

11. Privacy

Your personal information is handled according to our Privacy Policy.
We do not share or sell customer data.

12. Limitation of Liability

Auravya is not responsible for:

  • Shipping delays
  • Incorrect information entered by the customer
  • Allergic reactions or misuse of products
  • Losses caused by third-party logistics providers

Our maximum liability shall not exceed the value of your order.

13. Changes to Terms

We may update these Terms & Conditions anytime.
Changes will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For any queries, support, or order-related assistance:
📩 Email: auravya.co.in@gmail.com
📱 WhatsApp: +91 9821201045
🌐 Website: auravya.co.in